Return Policy for MySiliconeBabyDolls
Overview
At MySiliconeBabyDolls, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return policy to accommodate your needs.
Return Eligibility
You may return your silicone baby doll within 30 days of receiving your order for a full refund or exchange, provided that:
- The doll is in its original, unused condition.
- All packaging and accessories are included.
- The item is not a custom or personalized order, which cannot be returned.
Return Process
- Request a Return: To initiate a return, please contact our customer service at [insert email or phone number] within 30 days of receipt.
- Return Shipping: We will provide you with a return shipping label. Please note that the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.
- Refund/Exchange: After receiving and inspecting the returned doll, we will process your refund to the original payment method or provide the requested exchange.
Exceptions
- Custom or personalized orders are final sale and cannot be returned.
- Items that show signs of use or are damaged will not be eligible for a refund.